Delivery information policy.
We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.
If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment.
Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
Someone (anyone) must be at the given address to sign for the delivery.
For next working day delivery place your order before 16.30 Monday to Friday (we do not dispatch on Saturdays, Sundays or bank holidays) The majority of parcels 99.9% are delivered the next working day. Please note we are not responsible for postage delays, but we will supply you with a tracking number and work with you until your parcel is received. If your package is damaged please do not accept delivery.
we shall not be liable (whether for the payment of compensation or refunds or otherwise), for loss, damage or delay of a parcel to the extent that such results from any acts or omission of the Customer or Recipient or circumstances outside its reasonable control, including (without limitation) any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of public or private highway or from any industrial action whatsoever.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if our courier logs a consignment as having been delivered you must assume it has been stolen – either by the courier or by someone at your address. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police. We take every care to package all our items securely. If an item is damaged in transit we can not be held responsible. In this case please make all relevant claims to Royal mail, we will provide you all the help we can and if necessary proof of posting.
Any further information please leave us a message using our contact form.